At Gripsfeet, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund of your purchase amount.
Please note that if your order has already been prepared for shipment or has been dispatched, the cancellation request cannot be honored, and you will need to follow our standard return process after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or may not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days. The timing of the refund appearing in your account may vary depending on your financial institution's processing times.
Please note that shipping charges are non-refundable unless the return is a result of our error. For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as some processing times may require additional days. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details and proof of return.
We will investigate the matter and work with our payment processor to resolve any issues. In cases where the refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method after verification.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Gripsfeet
Address: 3336 Red Maple Drive, Los Angeles, California
E-Mail: [email protected]
Phone: +1213-901-9112
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
