At GripsFeet, we prioritize swift and secure delivery of your carefully selected footwear. Our team processes orders within 1-2 business days, ensuring your items are meticulously packed to withstand transit. Whether you've chosen performance-driven styles or timeless classics, each pair is handled with the utmost care to maintain quality from our warehouse to your doorstep. We partner with trusted carriers to provide reliable shipping solutions tailored to your needs.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Delivery durations vary based on your location and selected shipping method. Domestic shipments generally arrive within 5-7 business days after dispatch, while international deliveries may require 10-20 business days. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

These rates apply to most destinations within our service network. Bulk or oversized orders may incur additional charges, which will be clearly communicated during checkout.

Currently, we serve customers across North America, the European Union, and select Asian countries. Some remote locations, including certain islands and territories, may have restricted delivery options. During checkout, our system automatically verifies your address eligibility. For inquiries about specific regions not listed, please contact our support team at [email protected] for personalized assistance.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' online portals. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. Should any tracking information appear unclear or outdated, our customer service team can provide updated status reports upon request.

While we strive for flawless delivery, occasional transit issues may occur. If your package exceeds the estimated delivery window by more than 5 business days, please first check the tracking details for updates. For unresolved delays or lost shipments, contact [email protected] with your order number and shipping address. We'll immediately initiate carrier investigations and, when necessary, arrange replacements or refunds in accordance with our policies. Most cases are resolved within 3-5 business days of notification.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary significantly by destination and are determined solely by local authorities. We declare all packages at their actual purchase value and cannot mark items as "gifts" to circumvent fees. For accurate estimates, consult your national customs website before ordering. Unpaid duties may result in delivery delays or returns, for which we cannot assume liability.